If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained.
How to complain
If you have a complaint, you should firstly bring it to the attention of one of our staff. If the matter cannot be resolved on the spot and you wish to take it further, please telephone or write to our complaint’s manager. They will take full details of your complaint and decide how best to undertake the investigation. A written acknowledgement will be sent to you within 3 days.