Practice Policies & Patient Information
Accessible Information
We need to know if you have any information or communication needs that relate to a disability, impairment or sensory loss. Telling us of any needs you have will improve your experience of our service as we will be able to provide you with safer and more personalised care.
Please let reception know if you have any information or communication needs you think we should be aware of.
Behaviour
We will not tolerate Violent, Abusive or Racist behaviour in this Surgery. Any such behaviour could result in the Police being contacted or/and, your removal from the Practice List.
DNA Policy
GP Earnings
Publication of Earnings
2022/2023
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Springfield House Medical Centre in the last financial year was £88,916 before tax and National Insurance. This is for 5 part time GPs.
2020/21
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Springfield House Medical Centre in the last financial year was £79517 before tax and National Insurance. This is for 0 full time GPs and 5 part time GPs who worked in the practice for more than six months.
Early Warning For 2019/20
A new contract term means that anyone earning above £150,000 will need to declare income separately. The rules and method for doing this have yet to be agreed between NHS England and the BMA so no further information is available at this stage.
GP Publications of Earnings – 2019 to 2020
2018/19
It is a contractual requirement for practices to publish their mean average earnings for 2018/19. Practices must;
- Publish details on their website by 31 March 2020.
- If asked this must also be available in paper copy or you can show the patient the information posted on the website.
The calculation excludes certain types of income and the rules are complex and open to interpretation.
Full time GP’s are defined in the guidance as working eight sessions or more. The number of GP’s includes salaried GP’s and locums who worked full or part time for 6 months or more.
The required disclosure for your practice is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
2017/18
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Springfield House Medical Centre in the last financial year was £105,011 before tax and National Insurance. This is for 3 full time GPs and 1 part time GPs and 0 locum GPs who worked in the practice for more than six months.
National Diabetes Audit
Helping to reduce diabetes and improve diabetes care
This GP Practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
If you have diabetes, non-diabetic hyperglycaemia, impaired glucose tolerance or pre-diabetes, your GP will share information about your diabetes care and treatment with the NDA. the type of information, and how it is shared is controlled by law and enforced by strict rules of confidentiality and security.
Taking part in the NDA shows that this GP Practice is committed to reducing diabetes and improving care for people with diabetes.
If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.
Our Mission Statement
The Practice is here to give our patients high quality care.
Whilst you are visiting our premises you have the right to expect courtesy and consideration from our staff, our patients and visitors
Patient Charter
Computerisation
Our Practice is fully computerised, maintaining accurate medical records and registered under the Date Protection Act and GDPR compliant. Please help us by advising as soon as possible of changes of name, address and telephone number.
Right to Complain
We always try to give you the best service possible but there may be times when you feel this has not happened. If you have a complaint you must first bring it to the attention of one of our staff. If the matter cannot be resolved on the spot and you wish to take if further, please telephone or write to our Complaints Manager who will deal with it in the best possible way.
Violence and Abuse
The Practice will not tolerate violence and verbal abuse towards any member of staff. Violent and abusive patients will be reported to the Police and removed from the Doctors List.
Comments and Suggestions
We would welcome any comments and suggestions regarding our services but please understand that comments are not complaints and will not be dealt with as one.
Privacy Notice 2022
Read our Practice Privacy Notice