Practice Policies & Patient Information

Springfield House opened originally in 1968 as one of the first purpose built surgeries in Oldham. It was designed and built by two local practices in order to prove modern premises to serve their patients.

Over the years as the provision of healthcare changed and more services were offered to patients, the premises became inadequate and modernisation was needed.

In 1998 a new section was added to the original premises and the old section was extensively refurbished to provide the modern surgery you see today.

Accessible Information

Behaviour

Complaints

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained.

How to complain

If you have a complaint, you should firstly bring it to the attention of one of our staff. If the matter cannot be resolved on the spot and you wish to take it further, please telephone or write to our complaint’s manager. They will take full details of your complaint and decide how best to undertake the investigation. A written acknowledgement will be sent to you within 3 days.

Complaints Procedure for Patients Leaflet 19.04.2021

Complaints Policy V1 19.04.2021

DNA Policy

GP Earnings

Publication of Earnings

2023/2024

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Springfield House Medical Centre in the last financial year was £74,159 before tax and National Insurance.

This is for 5 part time GPs and 0 locum GPs who worked in the practice for more than six months.

2022/2023

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Springfield House Medical Centre in the last financial year was £88,916 before tax and National Insurance. This is for 5 part time GPs.

2020/21

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Springfield House Medical Centre in the last financial year was £79517 before tax and National Insurance. This is for 0 full time GPs and 5 part time GPs who worked in the practice for more than six months.

Early Warning For 2019/20

A new contract term means that anyone earning above £150,000 will need to declare income separately. The rules and method for doing this have yet to be agreed between NHS England and the BMA so no further information is available at this stage.

GP Publications of Earnings – 2019 to 2020

2018/19

It is a contractual requirement for practices to publish their mean average earnings for 2018/19. Practices must;

Publish details on their website by 31 March 2020.
If asked this must also be available in paper copy or you can show the patient the information posted on the website.

The calculation excludes certain types of income and the rules are complex and open to interpretation.

Full time GP’s are defined in the guidance as working eight sessions or more. The number of GP’s includes salaried GP’s and locums who worked full or part time for 6 months or more.

The required disclosure for your practice is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

2017/18

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Springfield House Medical Centre in the last financial year was £105,011 before tax and National Insurance. This is for 3 full time GPs and 1 part time GPs and 0 locum GPs who worked in the practice for more than six months.

National Diabetes Audit

Helping to reduce diabetes and improve diabetes care

This GP Practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

If you have diabetes, non-diabetic hyperglycaemia, impaired glucose tolerance or pre-diabetes, your GP will share information about your diabetes care and treatment with the NDA. the type of information, and how it is shared is controlled by law and enforced by strict rules of confidentiality and security.

Taking part in the NDA shows that this GP Practice is committed to reducing diabetes and improving care for people with diabetes.

If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.

Our Mission Statement

Patient Charter

Computerisation

Our Practice is fully computerised, maintaining accurate medical records and registered under the Date Protection Act and GDPR compliant. Please help us by advising as soon as possible of changes of name, address and telephone number.

Right to Complain

We always try to give you the best service possible but there may be times when you feel this has not happened. If you have a complaint you must first bring it to the attention of one of our staff. If the matter cannot be resolved on the spot and you wish to take if further, please telephone or write to our Complaints Manager who will deal with it in the best possible way.

Violence and Abuse

The Practice will not tolerate violence and verbal abuse towards any member of staff. Violent and abusive patients will be reported to the Police and removed from the Doctors List.

Comments and Suggestions

We would welcome any comments and suggestions regarding our services but please understand that comments are not complaints and will not be dealt with as one.

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