Accessibility Statement for Springfield House Medical Centre Website
This accessibility statement applies to the website and/or domain associated with Springfield House Medical Centre. Our website is hosted by Iatro and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:
- Change colours, contrast levels and fonts
- Zoom in, by up to 300%, without the text splitting off the screen
- Navigate most of the website using only the keyboard
- Navigate most of the website using speech-recognition software
- Listen to most of the website using a screen reader (including but not limited to JAWS, NVDA and VoiceOver)
In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet
The accessibility of our website
We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues in some areas are:
- The text will not reflow in a single column if you change the size of the browser window
- Users are unable to modify the line height or the spacing of text
- Older versions of PDF documents are not fully accessible to screen-reader software
- Live video streams do not have captions
- Some (not all) online forms may prove difficult to navigate when using only a keyboard
- The main content page cannot be skipped when using a screen reader
- There are magnification limitations on the map (on the ‘contact us’ page)
Feedback and how to contact us
If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:
- Email gmicb-old.springfieldhouse@nhs.net
- Phone 0161 667 2480
Once we receive your request, we will respond to you as quickly as possible. Please note that if you are unable to view the map on the ‘contact us’ page, you are requested to call or email us using the details shown above for directions.
Reporting accessibility problems with this website
We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact our team on gmicb-old.springfieldhouse@nhs.net
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to any complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us on the ‘contact us’ page via this link Contact – Springfield House Medical Centre.
Technical information about this website’s accessibility
Springfield House Medical Centre is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status
We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Examples of non-compliance include:
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Navigation and accessing information
There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It is not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It is not possible for users to change the text size without some of the content overlapping.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard – e.g., because some form controls are missing a ‘label’ tag.
Our forms are built and hosted through third-party software and ‘skinned’ to look like our website.
We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is due for renewal which is likely to be in 2026.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. We plan to either fix these or replace with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 30/05/2025. It was last reviewed on 30/05/2025
This website was last tested on 30/05/2025.
We conduct internal testing against known accessibility issues which are not able to be found through automated testing.
This statement was prepared on 16th March 2025. It was last reviewed on 30th May 2025 by My Surgery Website. We tested the home page and 10 random pages. Next review due 30th May 2026 by our practice team.
Accessible features we test manually
colour contrast, which is done at the design stage by using tools to check we meet the AA standard of a contrast ratio of 4.5:1
manual check against the W3C validator
ensuring that page elements render correctly at all sizes, including when zoomed to 400%
examining microdata markup and alt text using special tools
checking content in a text-only browser
using screen readers to read text aloud
using disability simulation tools to browse the website
Accessible features we test using third party tools
Axe: Web Accessibility Testing